We are happy to exchange your products or give you a refund of the purchase price of any unopened item (not including shipping). Just notify us in writing within thirty (30) days of your purchase at firstname.lastname@example.org and we will exchange the product or give you a refund for the purchase price of the item on any unopened item. We cannot return opened or used items, as we cannot resell them. We have opted to keep our pricing reasonable and to give you sample package option so it doesn’t take a large investment to try our products.
You are responsible for all shipping costs associated with an exchange unless the product has been found to be defective. Please do not send items for a return without a proper return authorization. We reserve the right to not approve a return or exchange based on the condition of the item when it returns to us.
If the total amount of returned items exceeded $100.00 your return will be subject to a 20% restocking fee.
Dislike of scent, allergies, or other reactions (which are rare and typically caused by other conditions) do not apply under the guarantee. The replacement guarantee applies to odor control only.
If a product you have received is defective, we will be happy to replace it and cover all shipping costs. All defective item returns will need a return authorization. Please do not send us your item until you have received a pre-approval code. E-mail us and tell us about your defective product and we will send you instructions for sending it back.